How to Fix Windows 10 Store App Crash Issue – [Guide]

Here is your complete guide to fix Windows 10 Store App Crash issue on PC desktops, laptops and tablets. Microsoft recently released Windows 10 anniversary updates, if you have been experiencing some problem during or after upgrading to anniversary update then checkout our detailed Windows 10 anniversary update errors fixes manual. Although anniversary updates is stable and app crash issue on Windows 10 is less severe compared to previous Windows 7, Windows 8/8.1 operating systems but still if you are running Windows 10 on older PCs, or have installed some dodgy software it could give rise to errors and one of them is Windows 10 Store App Crash Error. In this post, we explain some solutions regarding app crashing problem on Windows 10. See below how to fix Windows 10 Store App Crash Error.

There could be multiple reasons behind this App Store app crashing error, below you will find symptoms and solutions for different types of Windows 10 Store errors. Follow instructions in the guide below, if one solution doesn’t fix the issue then move on to the next one until it works on your Windows 10 PC or tablet. We have tried following solutions and found them to be working on different PCs, try one or all to fix Windows 10 app crashing error.

Here are four main solutions which you can use to solve Apps crash problem on Windows 10 App Store.

1 – Delete Local Cache

This solution works for those who have been experiencing app screen crashing unexpectedly when they try to open it on Windows Store. It involves deleting Windows Store local cache on PC and try installing apps again. When you click on any app inside Windows 10  App Store and after a few seconds app screen closes automatically then see the solution below to fix this problem.

  • Open File Explorer and click This PC. Under This PC click on the main Windows Drive usually C: drive.
  • Now click on the view tab on the top of the window and enable Hidden items option.
  • Navigate to Users\YourUserNameFolder\AppData\Local\Packages\Microsoft.WindowsStore_8(followed by unique Windows Store identification number for your PC).
  • Next, delete all files and folders inside Microsoft.WindowsStore_8 folder.

All done. Close file Explorer and try installing apps from Windows Store again. Hope that this fixed your problem, if not then see the next solution.

2 – Check and Adjust Time Zone Settings

You can follow this method if Windows 10 App Store crashes or automatically closes immediately when you open it. If Windows 10 Store crashes on startup or doesn’t load home page showing ‘The Server Stumbled’ error message then follow steps below to fix it:

  • On Windows Taskbar, click on the time clock on the bottom-right corner and select ‘Adjust data/time’ option.
  • Disable the option ‘Set time automatically’ and temporarily change the time from the current windows clock time.
  • Set correct Time Zone and enable ‘Set time automatically’ option again.
  • Now open Windows App Store and see if it load without crashing.

3 – Command Prompt Registration

This fix worked for us, it involves re-registering Windows Store via Command Prompt. If Windows Store app on your PC crashes immediately after opening it and fails to load after multiple attempts then see the fix below for it.

  • Right-click on Windows Start button and select  ‘Command Prompt (Admin)’ option from the context menu. Or click the Start button, type ‘cmd’, right-click on Command Prompt icon from the search result and select ‘Run as administrator’ option from the context menu.
  • Now carefully see, copy and paste the following command on to the Command Prompt screen.

PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage Microsoft.WindowsStore) .InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}”

  • After pasting the command, hit the enter key and wait for the command prompt to end the process.

All done. Close Command Prompt and open Windows Store app, it should work now. If not, then see the next solution.

4 – Change WindowsApps Folder Status

If Windows Store on your PC is not launching or parts of it are greyed out or appearing blurry then see the solution below to fix the problem.

  • Open This PC in File Explorer and click the main Drive usually C:
  • Click on the View tab and check Hidden Items box.
  • Open Program Files and right-click on WindowsApps folder.
  • Select Properties option from the context menu. In Properties, click Security tab and then click Advanced.
  • In ‘Advanced Security Settings for Windows Apps’, click ‘Permission’ tab and then click the ‘Change’ button.


  • In the box ‘Enter the object name to select’ enter your Windows 10 username and click ‘Check Names’ button. This will bring your username account in the box, click OK button to set your account as the owner of WindowsApps folder.


  • Now return to the previous window and check ‘replace owner on subcontainers and objects’ option box and click OK.
  • Open Windows Store app to see if it works this time.
  • If the problem is resolved then open ‘Advanced security settings’ box again by following instructions in the steps above and click on the ‘Change’ button again. Now change the owner of WindowsApps folder to ‘Trustedinstaller’ by typing NT SERVICE\TrustedInstaller in ‘Enter the object name to select’ option box like in the steps above.


All done. Windows 10 App store should be back to normal and normal app installation should resume on your PC, laptop or tablet. Thought? Share your view in the comments section below.


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